In the bustling world of customer relations and corporate branding, one name that’s been making quiet but undeniable waves is Frank Duah Poku. Currently serving as the Customer Relations Manager and the Host of the Lunch Time at Pizzaman Chickenman, Frank has distinguished himself as a dynamic leader and innovator in Ghana’s fast-evolving service industry.
Born and raised in Ghana, Frank Duah Poku holds a Bachelor of Science degree in Business Administration, specializing in International Business Management, from the prestigious Kwame Nkrumah University of Science and Technology (KNUST).
He is currently pursuing a Master’s degree in Marketing Strategy at the University of Ghana Business School, further equipping himself with advanced insights into brand building, consumer behavior, and strategic communications.
His professional journey spans across key sectors including food service, public administration, and healthcare. At CEQA Foods & Beverages Ltd, Parent compay of the Largest Fast Food Chain in Ghana, Pizzaman Chickenman, Frank has become the go-to name in customer relations. His impact is hard to ignore — he drove a 25% increase in returning customers within a year, onboarded over 250 staff, and significantly reduced customer complaints and negative feedback.
Before joining Pizzaman Chickenman, Frank honed his administrative and strategic skills at the Ghana Highway Authority, where he co-authored funding proposals and implemented systems that improved project monitoring by 35%. Earlier in his career, he made meaningful contributions at Asafo-Boakye Specialist Hospital and Tinapok Group of Companies.
Today, Frank is not only the man behind the company’s customer satisfaction success — he is also the warm and engaging host of the Lunch Time initiative, a feel-good, food-sharing movement that brings free meals and unforgettable moments to communities, institutions, and organizations across Ghana.
Whether it’s surprising Market women and corporate organizations or showing up at factories, Frank leads the charge — connecting the brand to the people in the most authentic and human-centered way possible. Under his stewardship, Lunch Time has grown into a beloved national activity, cementing Pizzaman Chickenman’s reputation as more than just a fast food chain — but a social movement.
Frank’s leadership capacity extends beyond the corporate world. He served as Financial Controller of the University Students’ Association of Ghana, managing a GHS 50,000+ budget with transparency and accountability. As President of the National Service Personnel at the Ghana Highway Authority, he spearheaded projects that boosted operational efficiency by 25%.
He was also a Team Leader on the X-Culture Cross Project, showcasing his global mindset and collaborative work ethic.
Frank has supplemented his professional experience with certifications in Customer Relations and Marketing (ongoing) from Alison, equipping him with modern-day strategies in customer engagement and brand storytelling.
With a reputation built on passion, problem-solving, and people-first leadership, Frank Duah Poku is not slowing down. As he continues to connect Ghanaians to the heart of the Pizzaman Chickenman brand through engaging campaigns and national activations, his career is fast becoming one worth watching.
Whether you know him as a behind-the-scenes strategist or the face behind Ghana’s favorite food surprise moment — Frank is proving that great customer service isn’t just about solving complaints, but about creating connections.
Follow his journey — it’s only getting started.